Account and data deletion
You can delete your account directly from the app or submit a request from this page even if you can no longer sign in.
Fastest method: from the app
Sign in and open Family → Help, history and data → Account management → Delete my account. The app shows the impact on shared data and requires explicit confirmation.
Request deletion without signing in
Complete the form using the email address associated with your account. The request is recorded and, before data is deleted, identity verification may be required to protect the family from unauthorized requests.
What is deleted
The authentication account, personal profile, family membership and technical tokens associated with the account are deleted. If you are the only family member, the family space and its related subcollections are also deleted.
If the other parent remains
Shared family data may remain available to the other authorized member so their family archive is not unilaterally deleted. The departing user's personal membership, profile and technical tokens are removed. Before deletion, you can use Export my data in the app.
Timing and data that may be retained
Requests are handled without undue delay and, where applicable, within the time limits required by law. Request metadata may be retained for up to 12 months to document handling and completion. Data that must be retained for legal obligations, security, fraud prevention or protection of rights is kept only for the necessary period and is not used for incompatible purposes.
Google Play subscription
Deleting your Bimbi Insieme account does not necessarily cancel an active Google Play subscription. If you have a subscription, also manage it in Google Play to stop future renewals.
Privacy
For more information about processed data, providers, retention and rights, see the Privacy Policy.